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  • Faq
  • Shipping Policy
  • Return Policy

Q. Does the Penilizer works only the length of the penis? What about the girth?

A. The Penilizer is a penis massager that helps you to obtain a bigger, thicker and a healthy penis.

Q. How often you should use it?

A. The suggested usage is 20 minutes maximum daily. Please download our suggested workout routine here. PDF link.

Q. When am I going to see results?

A. Individual results may vary. Generally speaking, you should start seeing results within one week.

Q. Does it safe to use?

A. The Penilizer is easy and safe to use. It has two medical grade silicone units to avoid penis skin irritation.

Q Why is this better than the manual exercise?

A. The Penilizer has been designed with an ergonomic shape to avoid stress and hand fatigue, therefore you can perform more stroking repetitions and start seeing results fast.

Q. Do you protect my ordering information online?

A. We use the most recent security technology to protect our customers. Consider your information 100 percent secure because it is encrypted. Your credit card offers security as well. For more information please read our Privacy Policy.

Q. Do I need a paypal account to make a payment?

A. No, you do not need a paypal account. Even with the paypal system you can pay with credit cards without an account.

Q. Will it say Penis Massager description on my credit card statement?

A. Absolutely not. For PayPal payments, the bill will say "PayPal" and for credit cards, it will say our legal company name Converter Lab.

Q. Do you ship discreetly, will the mailman or other person see what I ordered?

A. We maintain your privacy with discreet packaging and discreet billing services. There is no indication on the outside of the box to indicate what is inside. We use a plain white poly mailer or a plain box with no graphics or text on it.

Q. How fast are the processing time and the shipping delivery?

A. We process the orders in a daily basis. Your order might be shipped on the next business day or even on the same day of receiving cleared payment. We are a company based in Florida. This allows us to mail the product to you quickly. We usually use USPS as a carrier and their estimated delivery is within 2-6 days for domestic orders. We can offer two day delivery and overnight delivery in some cases. For more information please read our Shipping Policy.

Q. Do you ship internationally, U.S. territories, APO/FPO addresses and PO Boxes?

A. Yes, we do ship internationally, U.S. territories, APO/FPO addresses and PO Boxes. Please select your country at the checkout page.

Q. What if I am the one guy who hates it? Can I return it?

A. Yes. There is a 30 days money back guarantee. If you don't see any results during this period of time please email our support team. For more information please read our Returns policy.

Q. Do they ever break?

A. The Penilizer is made with high quality materials. In the rare event that you break it, customer service will help you arrange for a replacement. This must be done within the first 30 days. Please refer to our Returns policy.

We ship fast and discreetly from USA. We process the orders in a daily basis. Your order might be shipped on the next business day or even on the same day of receiving cleared payment. All orders are shipped Monday through Friday, usually via USPS (United States Postal Service) with delivery confirmation. For domestic orders, it will usually take additional 3 to 5 business days for a package to be delivered and 6 to 15 days for international orders. We can offer two day delivery and overnight delivery in some cases. You will receive a tracking number for your shipment. For international orders please check with your country's customs office to determine what import duties and taxes will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges. We maintain your privacy with discreet packaging and discreet billing services. There is no indication on the outside of the box to indicate what is inside. Free Shipping Promotion is for domestic orders only*
*Including continental United States, Alaska, Hawaii and US protectorates Puerto Rico, Guam, American Samoa, Mariana Islands, Marshall Islands, Micronesia, Palau and US Virgin Islands and APO/FPO addresses.

If you are not completely satisfied with The Penilizer, you may return it for your Money back. We accept returns up to 30 days after receiving the item. Shipping returns will be on customers own expense and original shipping charges are not refundable. We accept no responsibility for lost returns therefore we recommend that your returns to be mailed to us via registered mail to the address below

Converter Lab LLC
PO BOX 547251
Surfside, FL 33154

DEFECTIVE ITEMS

If the item is shipped as new and is defective or damaged upon receipt, the buyer should report the defect/damage to you within 14 days of receipt and make return arrangements. Buyer is responsible for return shipping cost of a presumably faulty item. This charges may be refunded after we received the product and confirm is defective. We will send a replacement at our expense.

Note: A defective item is not:

  • An item physically damaged or broken products by misuse or mishandling
  • Returns of your unwanted, functional products
  • Products bought by mistake.

Request a return by emailing us at info@thepenilizer.com.

We will need your name, address and order number. Customer service will provide information on how to return the item.